You can add, view, or delete the custom domains that you have in your Instapage account at any time by clicking on the name of the workspace on the top left > Workspace settings > Domains.
The custom domain dashboard looks like this, with the domains and subdomains ordered alphabetically:
If you haven't added your first domain yet, it will look like this:
To add a new domain, click on Connect Domain in the upper right corner, and you will be presented with two options: Manual and Automatic via Entri.com.
1. Automatic via Entri.com
After clicking on Connect Domain, you will be presented with a popup where your domain name should be added. After typing in your domain name, click Continue, then enter the subdomain name, upon which you can now select the Automatic option.
The Automatic option will appear for domains hosted by one of the supported providers, listed here: https://developers.entri.com/provider-list. If your domain provider is not listed as a supported provider, please proceed with the manual option.
Once you select Automatic, the Entri pop-up will appear. Select Continue. The system will automatically detect who your hosting provider is, as seen in the example below. Select Authorize to connect to your hosting provider. If someone else on your team has access to the registrar, you can forward the login to them.
Once the authorization succeeds, the CNAME record will be created automatically without you needing to do anything else. You can proceed to publish your pages!
2. Manually Adding your Domain
After selecting Connect Domain and typing in your domain name, select the Manual option, as shown above. A list of providers will appear from which you can select yours.
If your registrar is not found in our list, scroll down, and you will have the Other option. Here you can add the name of your own registrar.
Once you have selected your registrar, the following screen will appear:
You can use the link provided in #1 to log in to your registrar. Follow each step carefully until #9. Click Continue > Done. After you've done all the steps above, your domain is now connected to your Instapage account.
Based on the selected plan, customers are subject to different limitations on the number of subdomains available for publishing. These limits can be checked in My Account Admin >> Subscription section.
If another user has already added the subdomain in question to their account, you will have to request access from them before being able to use this subdomain, as seen here: https://d.pr/rPItYM.
- If you want to grant or revoke access for other users to your domains, you can do so from Admin - Global domains. Only the owner of the account can do this. For more on Global domains, you can refer to this article here: https://d.pr/Ebc1Jr.
- Changing your nameservers means your DNS records will no longer be managed by the previous host. You will need to recreate and manage all DNS records in the new hosting provider’s DNS settings.
What about SSL?
All of our users can take advantage of our SSL certification for all of their domains and pages. No need to buy an SSL certificate - our system will generate and install one for you. If you are publishing to a custom domain, simply follow the publishing process and make sure your CNAME record is pointing to secure.pageserve.co.
To learn more about how to publish your page, follow this article: https://d.pr/1HkNRR. We recommend first adding the CNAME record to your DNS settings where the domain is hosted, waiting until it has fully propagated, and lastly adding your domain/subdomain to Instapage's Domains dashboard. This way, our SSL will automatically activate.
Troubleshooting your SSL
If you accidentally added the subdomain to the Subdomains dashboard before the CNAME record was added to the DNS settings, the SSL certificate may not activate automatically. Our system will immediately start looking for a CNAME record upon adding it to the Subdomain dashboard.
If it doesn't find one after a few tries, the activation will fail. In this case, please contact our Support team as we need to activate an SSL certificate manually for your subdomain. To check the status of your CNAME record, we recommend using a third-party DNS checker such as dnschecker.org.
The certificate can take up to 48 hours to activate; however, the SSL status will remain as "Waiting for SSL" inside the Instapage Domains dashboard until a page has been published on your newly added subdomain. Once you publish a page, the status will change from pending to active.