Welcome to the Instapage Support Center

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Live Chat

Our monthly and annual new Professional and Premium plan subscribers have access to our live chat support system.

To access it, simply login to your Instapage account and visit your dashboard; you will find the live chat widget on the bottom right side of the screen.

We offer live chat support 16 hours a day, Monday to Friday between 1 AM and 5 PM PST (4 AM - 8 PM EST).

 

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  • Avatar
    - -

    I can only republish as an owner, how can i republish as a user? Since this issue is crazy we need as many hands on deck. HELP

  • Avatar
    Andrei M.

    Hi there,

    You might need to set the permission role for your users in order to achieve this. Here's a quick tutorial that will help:

    https://help.instapage.com/hc/en-us/articles/205240628-Team-Members

    You can try changing permissions from "view" to "edit".

  • Avatar
    IDalis De Leon

    I can't access my account, I mean I sign in but can't see anything. help

  • Avatar
    Andrei M.

    Hello. I'm sorry to hear that you're having trouble. I just checked your account, however, everything seems to be working great on our end. Are you still having this issue? Is it possible to try another browser, Chrome, for example?

    If the problem still persists please send us an email at help@instapage.com.

  • Avatar
    jay koh

    i cant edit the pages

  • Avatar
    Andrei M.

    Hi there Jay,

    Is it possible to offer me any additional details? Is this happening on a client account or your Personal projects? Did you receive any error message? I just did a test on your account and everything seems to be working perfectly

  • Avatar
    Maureen Lawson

    I am trying to find the settings icon to change my conversion goal and cannot seem to find it Please assist me

  • Avatar
    Andrei M.

    Hello Maureen, you can find this option in your builder under Settings - Conv. Goals.

  • Avatar
    thomas Woods

    How do I get to chat with other people

  • Avatar
    Andrei M.

    Hello Thomas, our live chat feature allows our users to address requests, concerns or any other questions to our support team. You cannot use it to chat with other users on Instapage.

    If you wish to install a chat feature for your page/business you can do it right away by using a third party software that offers it. Here's a quick tutorial for this!

  • Avatar
    Sayed Sadat
    Hello, How can i send my instapage (s) to people by email? and Is there any template to reach to people in a professional way?
  • Avatar
    Andrei M.

    Hi there Sayed, There's no direct feature for this, however, you can use a third party professional email marketing system like Mailchimp or Aweber that will help you accomplish this. You can even integrate your forms with it.

  • Avatar
    - -

    andrei - i been looking for help for a while but no one seems to be able to help. at first i couldn't log back into my account laboos.me@gmail.com but once I logged back in, all my content is gone. Yet, my landing page is still on instapage (http://promo.musicwrap.co) so what is the disconnect???

  • Avatar
    Andrei M.

    Hi there, thanks for reaching out! The page you mentioned is actually under a different email address. One of our agents already sent you an email about this, were you able to see it?

  • Avatar
    Oscar Bravo Jr.

    Hello, how can i link my domain to the landing page ?

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    Roya -

    Is there a way to have Landing page viewers to upload a file though the forms within Instapage?

  • Avatar
    Andrei M.

    Hi there Oscar, you can publish your Instapage landing page through your own custom domain by using a CNAME record within your registrar's DNS settings. You can follow these steps.

    Edited by Andrei M.
  • Avatar
    Andrei M.

    Hello Roya, unfortunately there's no direct way to have an upload area into your form for the time being.

    But you can suggest your visitors to upload their file on a 3rd party service like Filedropper or Dropbox and create a form field where they can paste their link.

  • Avatar
    Ogar George

    What happens to my facebook landing page after my 30 day trial period?

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    wenjian zhao

    how can i fill in SEO information for my landing page? such as key words, description, and title.

  • Avatar
    Andrei M.

    Hello Ogar, after your trial ends, your pages will be unpublished and eventually delete in the next 15 days if you don't decide to upgrade your subscription.

    Edited by Andrei M.
  • Avatar
    Andrei M.

    Hi Don, you can easily do this by going to Settings - SEO inside your page builder.

    Edited by Andrei M.
  • Avatar
    Hyunjung Jung

    I cant find the live chat widget from my dashboard

  • Avatar
    Andrei M.

    Hello Hyunjung, the Live chat feature is available only for Professional and Premium plans at this moment. Let me know if there's anything I can help you with?

  • Avatar
    Văn (Takumi)

    hello there, i see we have only basic countdown timer, is there any other type of countdown such as slot countdown or personalized countdown deadline for each visitor visit &revisit the landingpage? Thanks

  • Avatar
    adi -

    how many visitors can be reach at trial mode? is it unlimited?

  • Avatar
    Andrei M.

    Hello Adi, yes, you have unlimited visitors even on the trial mode.

  • Avatar
    Andrei M.

    Hello, Văn, this is interesting, I'm definitely going to bring this up with our devs, but right now our feature functions as a basic and simple countdown timer .

    If you are aware about other third-party countdown timers, you can definitely add them on Instapage by using the HTML element feature (Add New - HTML), if you're able to get the embeddable code. Hope this helps , Văn! :)

  • Avatar
    MITZY AVIGAIL REYES

    Hi! I had a 29 basic plan but appears in my account upgrade. ¿What happens is I don't want upgrade a plan? Can I get the same plan for lifetime?

  • Avatar
    Andrei M.

    Hello Avigail, the upgrade banned just lets you know that there are new plans with new features. If you don't want to upgrade you don't need to do it. You're grandfathered in to your $29/month plan until you change it yourself or decide to cancel completely.

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