All of our users have access to our live chat support system from inside of the application.
We offer live chat support 24 hours a day, Monday to Friday.
It starts at 1 AM Monday UTC / 8 PM Sunday EST / 5 PM Sunday PST.
It ends at 1 AM Saturday UTC / 8 PM Friday EST / 5 PM Friday PST.
You can click the Help button in the page builder or dashboard and then ask our Instapage Support Bot a question. If its answer is not satisfactory, then you can click on Get in touch to start a live chat conversation or leave us a message (submit a ticket).
Please note that there may be time intervals when live chat is unavailable due to bank holidays, company mental health days, or other internal reasons.
What to expect on live chat
You will chat with a Customer Support Agent who can answer your questions about the application, troubleshoot common problems, receive and pass on feedback about the platform, and point you in the right direction when you have an idea and need help making it come to life through our app.
If the situation calls for it, the agent can escalate your case to a specialized support department (Integrations, Analytics, Technical, Billing) through a ticket created after the chat ends. Escalations cannot be done on live chat.
What to expect from tickets
Tickets can be submitted by clicking on Leave a message in the application or through an email sent to help@instapage.com. Our typical first reply time is one working day.
We have limited availability during the weekend and during bank holidays, but we try to get to all requests as soon as possible.
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Our Convert Solution clients can receive access to our 24/7 emergency support line, which guarantees a response from our team within 1 hour. To learn more about the Convert Solution, you can consult the Upgrade page here: https://app.instapage.com/upgrade