All of our users have access to our live chat support system.
We offer live chat support 18 hours a day, Monday to Friday between 11 PM and 5 PM PST (2 AM - 8 PM EST).
You may chat with either a Tier 1 agent or a Tier 2 agent.
Tier 1 agents will be able to help answer your questions and clarify matters related to the platform, but they will not be able to realize backend processes, pull up your account, etc. They can escalate those matters to Tier 2 in a ticket, but not on chat.
You can access the live chat by clicking the Help button in the page builder or dashboard, and then selecting the Live Chat option, in the time interval written above.
Outside of the above hours, the Live chat button will not be shown, but you will be able to send us a ticket instead by clicking Leave us a message.