Need a quick answer or help with a specific issue? Our in-app chatbot is the fastest and easiest way to connect with our Support Team. It's available right inside your Instapage app, allowing you to get help without leaving your workflow.
All of our users have access to our live chat support system, or they can also email us at help@instapage.com.
We offer live chat support 24 hours a day, Monday to Friday.
It starts at 1 AM Monday UTC / 8 PM Sunday EST / 5 PM Sunday PST.
It ends at 1 AM Saturday UTC / 8 PM Friday EST / 5 PM Friday PST.
Submitting a Request via the Support Chatbot
The support chatbot is your first step to getting assistance.
Where to Find It:
Look for the Chat bubble icon, located in the bottom right corner, on any screen within the Instapage application.
When to Use It:
- Anytime! The chatbot is designed to immediately help you with common questions, troubleshooting steps, and finding relevant help center articles.
- It's the quickest path to reaching a human agent during business hours.
How to Interact with the Chatbot:
- 1. Click the Chat bubble icon to open the chat window.
- 2. Type a clear, concise description of your question or problem (e.g., "How do I change my billing information?" or "I cannot publish a page.").
- 3. The chatbot will offer instant suggestions based on your input.
- 4. If the suggested articles or automated responses don't resolve your issue, you can click on No when asked if it was helpful and request to talk to a human support agent.
An agent will take over the conversation as soon as possible during our operating hours. You will be notified in the chat when an agent responds.
Things to share with the support agent:
- Steps you took
- Any errors encountered
- The specific features you are having an issue with
- A screenshot or a recording of the issue
If the situation calls for it, the agent can escalate your case to a specialized support department (Integrations, Analytics, Engineering, Billing) through a ticket created after the conversation. Escalations cannot be done on live chat.
You will receive our team’s reply via email and also within the chatbot app in your current conversation, if the reply is intended only for you and without anyone in CC. If you need to CC someone, the reply will be received by both of you via email only.
Viewing, Updating, and Creating Requests
To review your requests, all past and current support conversations are saved within the app, in the chatbot, and you will also receive them via email.
You can revisit an older request, and if you have something new to add, you can continue typing within the same window.
If you want to start a new request, click on New conversation at the bottom.
Please note that there may be time intervals when a human support agent is not available for live chat due to bank holidays, company mental health days, or other internal reasons, but we will get back to you as soon as possible.
How to submit a ticket only
You can do so by sending us an email at help@instapage.com or by clicking on Submit a Request within our Help Center: https://help.instapage.com/hc/en-us.
Our typical first reply time is one working day. We have limited availability during bank holidays, and we do not have availability during the weekend, but we try to get to all requests as soon as possible.
Status page
Subscribe to our status page at https://status.instapage.com to stay updated with important service announcements.
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Our Convert Solution clients can receive access to our 24/7 emergency support line, which guarantees a response from our team within 1 hour. To learn more about the Convert Solution, you can consult the Upgrade page here: https://app.instapage.com/upgrade