Canceling your account within the 14 days trial period
During the 14 days trial, you can cancel the account directly from your account if you decide that our product is not suitable for your business. This can be done by clicking on the name of the current workspace, then on My Account Admin, then on Subscription where you will find the Cancel account button, as shown here:
Important note: Once the account is upgraded to a paid plan, the cancellation can only be processed after the request for cancellation is sent by the owner of the account at help@instapage.com.
_____________________________________
Canceling your account when on a paid plan
The termination of the contract is done according to our Terms of Service as seen here: https://instapage.com/terms-of-service and it can be requested at any time at help@instapage.com only from the email address associated with the account. If this is not possible, we reserve the right to ask for additional information to prove ownership, such as but not limited to the last four digits of the credit card and its expiration date. The changes will take effect from the date of the next billing cycle. Inactive accounts will not be considered terminated unless a specific request is sent.
Once the subscription is terminated, your account, content, and service may become immediately inaccessible to you. On request made within thirty (30) days after termination, Instapage will grant you reasonable access to your account solely for you to download your content using our standard download functionalities. After this time period passes, Instapage is under no obligation to store your Content and may delete your Account and your Content. If you cancel but want to come back at a later date, we recommend downloading your landing pages (not available during the free trial) as seen here: https://d.pr/CtErOy, analytics stats, and leads. If you want to reactivate at a later date, you can email us beforehand at help@instapage.com to ask us to check if your data still happens to be in the backend and is viable for restoration.
It is highly recommended to download all of your landing pages (guide: https://d.pr/9UgmBE, page content (such as saving your images locally), leads (guide: https://d.pr/cvpI0f), and analytics data (guide: https://d.pr/GypJSO) before the end date of your subscription.
You can review our Terms of Service here: https://instapage.com/terms-of-service
Free builder
If you end your trial or your subscription, you will still have access to all of your existing pages, you can build more and invite your team to collaborate on them. However, note that some features will be restricted and an active subscription is needed in order to publish pages or have live URLs.
You may add new domains and remove existing ones. You may see your past analytics data and form submissions, but you will be unable to collect new ones.