Canceling your account within the 14 days trial period

During the 14 days trial, you can cancel the account directly from your account if you decide that our product is not suitable for your business. This can be done by clicking on the name of the current workspace, then on My Account Admin, then on Subscription where you will find the Cancel account button, as shown here:

Kindly note that after your subscription cancellation, your account is on the Free builder status, which means you still have access to all of your existing pages, you can build more, and you can invite your team to collaborate on them, but in order to have live URLs, you will need an active subscription. 

Important note: Once the account is upgraded to a paid plan, the cancellation can only be processed after the request for cancellation is sent by the owner of the account at help@instapage.com.

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Canceling your account when on a paid plan

The termination of the contract for self-serve clients is done according to our Terms of Service as seen here: https://instapage.com/terms-of-service, and it can be requested at any time at help@instapage.com only from the email address associated with the account. If this is not possible, we reserve the right to ask for additional information to prove ownership, such as but not limited to the last four digits of the credit card and its expiration date. The changes will take effect from the date of the next billing cycle. Your agreement with Instapage automatically renews for successive subscription periods unless you cancel through your account settings or by contacting our support team and receiving written confirmation.

If you wish to reactivate your account at a later date, you can do this directly from your account under the Subscription section by choosing one of the existing plans, or you can email us at help@instapage.com for assistance, and to check whether your data is still available for restoration.

If your account is terminated, you may request access to download your content within thirty (30) days using our standard download functionalities. After this period, Instapage has no obligation to retain your content and may delete your account and all associated data. We strongly recommend downloading your landing pages (guide: https://d.pr/9UgmBE), leads (guide: https://d.pr/cvpI0f), and analytics data (guide: https://d.pr/GypJSO) before the end of your subscription.

Kindly note that inactive accounts will not be considered terminated unless a specific request is sent. Additionally, Instapage reserves the right to terminate your account without a refund if there is a violation of our Terms of Service, including missed payments, fraudulent activity, or other material breaches.

For full details, please review our Terms of Service: https://instapage.com/terms-of-service/. 

Free builder

If you are looking to end your trial or pause your subscription, please note that Instapage handles this via a cancellation of the current plan you have. While your billing stops, your work remains safe.

What happens when you cancel/pause:

• Account Access: You retain access to the Free Builder. You can still build new pages, edit existing ones, and invite team members to collaborate.

• Data & Analytics: You can view all historical analytics and past form submissions. However, you cannot collect new leads or data without an active plan.

• Domain Management: You may still add or remove domains within your account settings.

• Publishing Limits: An active subscription is required to keep pages live. Upon cancellation, your pages will be unpublished, and URLs will no longer be active.

Think of the Free Builder as a "Draft Mode." Your assets are preserved, but a paid subscription is necessary to go live.