As a security measure, we lock domains under the first Instapage account that uses them. This does not affect the manner in which you can use the domain outside of our platform. It does mean, however, that if you try adding the same domain to a new Instapage account, you will be presented with an error message stating that The domain you’ve entered is currently being used by another user. Access will need to be granted for you to publish to this domain.
If you encounter that error message and would like to transfer the domain to the new account, our Tier 2 Support Team can transfer it from the backend, following an ownership verification procedure.
Please submit a request and follow the instructions here: https://d.pr/Qnw8uj.
When submitting the request, use the email address associated with the owner of the paid subscription, not the email address of a team member.
You will be asked to verify ownership using one of the methods below:
- Domain ownership recovery - meta tag verification as seen here: https://d.pr/riq4P7
- Domain ownership recovery - TXT record verification as seen here: https://d.pr/XncF9Q
Once you complete the steps, a ticket will be created in our support system, and one of our Tier 2 Support Agents will look over your request and help you further.
NOTE: Domains cannot be transferred between free trial accounts.
Alternatively, if both accounts have active subscriptions and you want to use the domain on both, you can do that by referring to this guide: https://d.pr/uKNoWz.
